Terms of service

Terms & Conditions

This website is operated by Daisy & Mia London. Throughout the site, the terms "we", "us" and "our" refer to Daisy & Mia London. Daisy & Mia London offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions, including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms & Conditions. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to offer our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction through the use of this website.

You must not transmit any viruses, malware, or any destructive code.

A breach of any of these Terms & Conditions may result in an immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting devices or networks. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service, or access to the service without our express written permission.

3. Product Information

We aim to display our products as accurately as possible, including colours, images, and descriptions. However, we cannot guarantee that your device's display of any colour will be completely accurate.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

We do not guarantee that the quality of any products, services, information, or other material purchased by you will meet your expectations, or that any errors in the service will be corrected.

4. Prices and Availability

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any product or service without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of any product or service.

5. Billing and Account Information

We reserve the right to refuse or cancel any order placed with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same customer account, the same payment method, and/or the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address or phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all orders made through our store.

6. Shipping

We offer free standard shipping on all UK orders.

Orders are processed Monday to Friday, excluding bank holidays.

Estimated delivery times may vary depending on your location.

For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs, couriers, weather, or other factors outside our control.

7. Returns and Refunds

If you wish to request a return, you must do so within 14 days of receiving your order.

To be eligible for a return, items must be unused, unworn, in their original condition, and returned with original packaging and tags attached.

Returns must be approved before being sent back. Returns sent without prior approval may not be accepted.

Refunds are issued once the returned item has been received and inspected. If approved, the refund will be made to the original payment method.

We offer refunds only. We do not currently offer direct exchanges.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Original shipping fees are non-refundable unless the return is due to our error.

If you receive a damaged, faulty, or incorrect item, please contact us within 5 business days of delivery and include clear photos of the issue.

8. Third-Party Tools and Links

We may provide access to third-party tools or services that we do not monitor or control.

We provide access to these tools on an "as is" and "as available" basis without warranties or endorsements of any kind.

We may also include links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for more information on how we collect, use, and protect your data.

10. Errors and Inaccuracies

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

11. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate any laws or regulations, to infringe intellectual property rights, to harass or discriminate against others, to submit false information, to upload malicious code, or to interfere with the security or operation of the website.

We reserve the right to terminate your use of the service or website for violating any of these prohibited uses.

12. Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

All products and services delivered through this website are provided on an "as is" and "as available" basis, unless otherwise stated by us in writing.

13. Limitation of Liability

To the fullest extent permitted by law, Daisy & Mia London, its directors, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, the service, or any products purchased through the website.

Nothing in these Terms & Conditions excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify, defend and hold harmless Daisy & Mia London and its affiliates, employees, agents, suppliers, and service providers from any claim or demand arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms & Conditions is found to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable part shall be deemed severed from these Terms & Conditions without affecting the validity of the remaining provisions.

16. Termination

These Terms & Conditions remain effective unless and until terminated by either you or us.

We may terminate or suspend access to our services immediately, without prior notice, if you breach any part of these Terms & Conditions.

17. Entire Agreement

These Terms & Conditions, together with any policies or operating rules posted on this website, constitute the entire agreement between you and us and govern your use of the website and services.

18. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

19. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms & Conditions at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes.

20. Contact Information

This website is operated by:

Daisy & Mia London

Support email: info@daisyandmialondon.co.uk

Questions about these Terms & Conditions should be sent to us at info@daisyandmialondon.co.uk